The scroll bar needs to be visible to scroll files such as chart sheets, worksheets, or Multi-pages files.The following information is for those users having trouble capturing in Microsoft office, users should remember that: Issue 4: Scrolling Capture Problems in Microsoft Office or Other Programs However, use the Custom Scroll Profile if you are unable to use the Snagit Printer.
After that, you may edit the captured PDF and save it in any formats provided. The PDF file will be sent to Snagit Editor.
The All-in-One Capture feature of Snagit does not work with PDF, because the software cannot properly detect the scroll bars on your screen or the scrolling arrows don’t appear. Issue 3: Unable to Perform Scrolling Capture of PDF The Custom Scroll profile is also another option to capture a scrolling region in Firefox. Note: The Scrolling Capture cannot be performed in Firefox unless you disable or remove the add-ons to solve the problem. In this problem, it’s better to use the Costume Scroll profile. For example, an error has occurred in Google Chrome, you can try using Microsoft Edge to capture scrolling windows. Is Snagit scrolling capture not working? Do you notice the Snagit capture window disappeared? If you experience troubles or receive no response in capturing a scrolling website, you can try a different browser to fix your problem. Issue 2: Unable to Perform Scrolling Capture in Browsers Just so you know, the scrolling profile was only available to Snagit 12.4 and later.
However, if it still doesn’t work, I think it is time for you to upgrade or update the latest version of Snagit to solve the problem.
Note: These profiles were added to Snagit version 12.4 and later. Besides, if this occurred unexpectedly you may select another capture profile. Part 2: Problems and Solutions to Fix Scrolling Capture Failure Issue 1: General Scrolling Capture FailureĪn error message will appear if the default capture methods of your Snagit fail. This might happen because of conflicting third-party utilities, unsupported browsers and applications, clashing hardware drivers, and privacy software are just a few examples of issues that would prevent you from doing the auto-scrolling in Snagit. There will be moments where auto-scroll capture will not work for instance.
If your operating system is 32-bit, you must download 32-bit files, because 64-bit programs are unable to run in the 32-bit operating system. (Method: Click your original file, and then click on the right key to select "Properties" from the pop-up menu, you can see the version number of the files) If your original file is just corrupted but not lost, then please check the version number of your files.
If you know MD5 value of the required files, it is the best approach to make choice
Tip: How to correctly select the file you need